2020 Lessons Learned for Professional Services Firms
The COVID-19 pandemic has had a huge impact on professional services firms. It has forced the industry to reinvent their entire business model in many cases.
Despite the initial reactions, layoffs, and deferred distributions, many firms are leveraging lessons from the past six months to drive focus into four key areas: culture and diversity, talent experience, client experience, and operational agility.
This article, written by RSM Canada, examines those four areas and provides insights for how to move forward into 2021 and beyond.